Contact Us

Got a question about a sweepstakes casino, spotted something on the site that needs a second look, or just want to tell us what you'd like covered next? This is where to send it. We read every message and use reader questions to shape what we research and write about.

What we can help with

We're a research and comparison site, not a casino operator, so we can't process redemptions, verify your identity, or resolve account issues on behalf of any platform listed here. What we can do is point you in the right direction and answer questions that fall within what we actually cover:

• Questions about how sweepstakes casino sites work, including the Gold Coins and Sweepstakes Coins model
• Corrections or updates if something in one of our reviews or comparisons looks out of date
• Suggestions for platforms or topics you'd like to see us look at
• Feedback on our ratings, methodology, or how we present information
• General questions about payout speeds, redemption thresholds, or eligibility that we cover across the site

What we can't help with

If your query is really about a specific account — a stuck redemption, a verification hold, a locked login, or a billing dispute with an operator such as Crown Coins, SplashCoins, Casino.Click, or any of the other sites we cover — that has to go through the operator directly. Each platform runs its own support desk and its own terms, and only they can look into individual account activity. Check the support or help section on the operator's own site or app for the fastest route to an answer.

Similarly, we're not able to give personal legal or tax advice. If you're unsure whether a sweepstakes casino is available in your state, or whether a prize redemption creates a tax obligation, that's worth checking with the operator's published terms or a qualified professional rather than relying on an email from us.

Before you write in

A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:

• For how we approach reviews and where our revenue comes from, see our About Us page
• For guidance on playing within your limits and where to find support, see our Responsible Gambling page
• For the rules that govern use of this site, see our Terms and Conditions page

If none of those cover what you need, go ahead and get in touch. Include as much detail as you can — which page or platform your question relates to, and what you were expecting versus what you saw — so we can give you a useful answer rather than a generic one.

A note on what this site is (and isn't)

Sweeps Casinos publishes independent research and comparisons on sweepstakes and social casino platforms available to US players. We don't operate any of the sites we review, we don't process deposits or redemptions, and we don't guarantee outcomes on any casino-style game — those involve chance, and results are never predictable. Availability of any platform we mention varies by state, and some jurisdictions restrict or prohibit sweepstakes casinos entirely, so always confirm eligibility directly with the operator before creating an account. Participation on legitimate sweepstakes casinos generally doesn't require a purchase, and platforms typically offer a free alternative method of entry alongside paid coin packages.

We may earn a commission if you sign up with an operator through a link on this site. That relationship never changes how we rate or rank a platform — our editorial team makes those calls independently, and commission has no bearing on position.

Response times

We aim to reply to genuine editorial and feedback queries as promptly as we can, though response times can vary depending on volume. For anything urgent involving your account, money, or identity verification with a specific operator, contacting that operator's own support channel directly will almost always get you a faster answer than writing to us.